An intelligent car that can’t communicate with its driver is a dumbass car.

(image from https://www.tribuneindia.com/2014/20141116/spectrum/motor.htm)

Let’s talk about body language.

DogBodyLanguage.1jpg.jpgA key property of body language is that it is almost always unconscious to both giver and receiver.

Image from: https://talbotspy.org/but-his-tail-was-wagging-understanding-dog-body-language-part-1/

This is not a problem in itself – in fact, it’s actually really good that body language happens mostly unconsciously. Body language is necessarily unconscious. The flood of signals from a talking body is vast, high-bandwidth, high-rate, and highly-parallel. It must bypass the higher-brain in order to do its work. The higher brain is too busy making decisions and trying to be rational to be bothered with such things.

The problem with the backchannel nature of body language is that it is often in competition with explicit, linear verbal language, which is a pushy tyrant. There are too many pushy tyrants in the tech industry that are poor at social signaling. Body language tends to be relegated to a lower priority in many areas of digital technology, including the design of software interfaces, productivity tools, kitchen appliances…and cars. This is just one symptom of the lack of diversity in the tech industry.

High tech culture is obsessed with metrics; seeking to measure as much as possible, to be data-driven, to have tangible results and ways of measuring success. This obsession with data is a mistake. Tossing out what can’t be measured or converted into data is a very big mistake. And the digitally-designed world we live in suffers as a result. Let me try to explain what I mean by all this….

A computer on wheels

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The automobile was invented in the industrial age – an age defined by energy, force, mechanics, chemistry, electricity, and physicality.

We are  now fumbling through the information age.

Apple Inc. has managed to reduce the thickness of laptop computers – they have become so thin that you can cut steak with them. But it should come as no surprise that the surface areas of laptop screens and keyboards have not been reduced, compared to the degree that computer chips have been miniaturized. There is a simple reason for this: human eyes and hands are still the same size. This will never change.

The same applies to communication. The more digital our machines become, the more we have to communicate with them, and they, in turn, have to communicate with us.

Screen Shot 2018-08-10 at 2.15.32 PM.pngAn old-fashioned industrial-age car comes with natural affordances: communication happens simply as a result of the physical nature of knobs, wheels, wires, engine sounds, torques, and forces. There are many sensory stimuli that the driver sees, feels, hears and smells – and often they are unconscious to the driver – or just above the level of consciousness.

Driving is a very different experience now. It is turning into a video game…a simulation. There is a disconnect between driver and car that seems to be growing wider.

That’s not necessarily a bad thing. But here’s the problem:

Body language between driver and car has become an arbitrary plaything, mediated by cockeyed displays and confusing controls. It is up to the whims of user interface designers – too many of whom have their heads up their asses. Idiots who call themselves designers live under the illusion that they can invent visual language on the fly and shove it into our long-lived lives, expecting their clever interfaces to fall naturally into use.

Or maybe they don’t actually think this – but don’t care anyway, because they are paid well. I’m not sure which is worse.

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According to Matt Bubbers:

There’s nothing wrong with the volume knob. It does not need reinvention, nor disruption, nor innovation. The volume knob is perfect the way it is. Or, rather, the way it was.

Get into a new car in 2018 and you’re faced with a multitude of complicated ways to adjust the stereo volume: buttons or dials on the steering wheel, voice commands that rarely work, fiddly non-buttons on the centre panel, touchscreens that take your eyes off the road, even gesture controls that make you wave your hand as if you’re conducting a symphony.

Cars are too complicated. The volume knob is indicative of the problem. Call it feature bloat or mission creep: Cars are trying to do more, but they’re not doing it all well. These infotainment features can be distracting, therefore dangerous, and they cost money.

A new generation of digital designer is out of touch with nature. It is infuriating, because here we are, fumbling to bake a cake, turn on the AC, or change a channel on the TV: “Now, which of these 2,458 buttons on this TV remote do I need to press in order to change the channel?…”

“Oh shit – no wonder I’m confused: this is the remote control for the gas fireplace! Is that why it’s so hot in here?”

Driving under the influence of icons

Britania Rescue, a firm providing a breakdown service in England, conducted a survey, interviewing over 2000 drivers. The revelations are quite startling. It revealed that more than 52 per cent of drivers cannot correctly identify 16 of the most common symbols.

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Interpreting a bunch of unfamiliar icons invented by out-of-touch dweebs is not how we should be interacting with our technology – especially as technology sinks deeper into our lives.

Just this morning, my 87-year-old mother and I spent about a half-hour trying to figure out how to set my sister’s high-tech oven to bake. To make matters worse, my mother, who is visually-impaired, can’t even feel the controls – the entire interface consists of a dim visual glow behind slick glass. We eventually had to read a manual. WE HAD TO READ A FUCKING MANUAL TO FIGURE OUT HOW TO TURN ON AN OVEN. How long must this insanity go on?

A car’s manual should be the car itself

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Dan Carney, in the article, Complex car controls equal confused drivers, quotes Consumer Reports:  “You shouldn’t have to read the owner’s manual to figure out how to use the shifter.”

He says, “The BMW iDrive had a controller for functions like the radio and air conditioning that was so baffling that it forced drivers to take their eyes off the road.”

My Prius experience

services.edmunds-media.jpgMy first experience with a Prius was not pleasant. Now, I am not expecting many of you to agree with my criticism, and I know that there are many happy Prius owners, who claim that you can just ignore the geeky stuff if you don’t like it.

I don’t like it, and I can’t ignore it.

I have found that most people have a higher tolerance for figuring-out technology than I. It’s not for lack intelligence or education; it’s more that I am impatient with stupid design. It makes me irate, because these fumblings are entirely unnecessary.

We all suffer because of the whims of irresponsible designers, supposedly working in teams which include human factors engineers and ergonomics engineers, whom I assume are asleep on the job.

I place the blame for my impatience squarely on Donald Norman, whose book, “The Design of Everyday Things” implored readers to stop blaming themselves for their constant fumbling with technology. The source of the problem is irresponsible design. He converted me profoundly. And now I am a tech curmudgeon. Thanks Don.

I once had to borrow a friend’s Prius because my Honda Fit was in the shop. I liked the energy-saving aspects and the overall comfort, but the dashboard was unfamiliar. My hippocampi threw up their hands in despair. What’s worse: after parking the car in a parking lot, I put the key in my pocket and decided to check the doors to make sure they were locked. The doors were not locking. Why? I tried locking the doors many times but every time I walked around to the other side, the opposite door would unlock. I called the owner, and told her that I am not able to lock the car. She said, “Oh – that’s because the doors automatically – and magically – unlock when you walk up to them. Smart, eh?”

Hello? Discoverability? 

Thank you Prius for not telling me about your clever trick. You are one step ahead of me! Perhaps I should just stop trying to understand what the fuck you are doing and just bow to your vast intelligence. You win, Prius.

My Honda Fit is relatively simple, compared to many cars these days. But it does things that infuriate me. It decides that I want the back window wipers to turn on when the front wipers are on, and I happen to be backing up. It took my car mechanic to explain the non-brilliance of this behavior. Thanks Honda for taking away my choice in the matter. My car also decides to turn on the interior light at night after I have parked the car. I have to wait a long time for the light to go out. My car knows how long. I am not privy to this duration. What if I don’t want strangers to see me – because I’d like to finish picking my nose before getting out?

Whether or not strangers can see me picking my nose is no longer my choice. My car has made this decision for me. Sure: I could reach up to the ceiling and turn off the light – but then I will forget to turn it on again when I actually need it. This never used to be so complicated.

Smart = dumb

I have come to the conclusion that a car without any computers is neither smart nor dumb. It has no brain and so it cannot even try to be intelligent. On the other hand, if a car has computational processing then it has an opportunity to be either smart or dumb. Most cars these days are poor communicators, I call them dumb.

The decider

Another gripe: sometimes my door locks when I’m driving, and then I have to unlock it to get out – but not always. There is no rhyme or reason (that I am aware of) for when and why this happens. Yes…I know – some of you will probably offer to enlighten me with a comment. But the fact that this has to be learned in the first place is what bugs me. I would prefer one of two things: (1) My car makes it apparent to me why it is making decisions for me, or (2) it stays out of the way and lets me be the decision-maker.

Am I old-fashioned? If wanting to be in charge of basic things like locking doors and turning on lights makes me old-fashioned, then…yes, I’m old-fashioned.

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(image from http://www.thehogring.com/2013/07/31/10-most-ridiculous-dashboards-of-all-time/

Confessions of a MIT luddite

People confuse me for a techy because of my degree. And then they are shocked at how critical I am of technology. The truth is that I am a design nerd rather than a computer nerd. I have nothing against information technology – after all, I write software – and love it. I just want the technology that I rely on to be better at communicating. For example: why do gas pumps still have a one-word vocabulary? ….

Beep.

Okay, I’m a neo-luddite. There, I said it. And I will remain a neo-luddite as long as the tech industry continues to ignore a billion years of evolution, which gave us – and the rest of the living world – the means to generate signals and interpret signals – the body language of the biosphere that keeps the living world buzzing along.

This natural flow of communication among organisms is a wonderful thing to behold. It happens on a level of sophistication that makes ovens and VCR’s look like retardation in a box.

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But then again, the evolution of information technology is extremely short compared to the evolution of natural language, which has kept the social ecosystems of Homo Sapiens running for a very long time.

Perhaps I am thrashing in the midst of the Singularity, and I should just give up – because that’s what you do in the Singularity.

But I would still like to understand what the future of communication will look like. This is especially important as more and more communication is done between people and machines. At the moment, I am still a little hesitant to call it “communication”.

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The Information EVOLUTION

I remember several decades ago learning that we were at the beginning of an information revolution. The idea, as I understood it, was that many things are moving towards a digital economy; even wars will become information-based.

The information revolution takes over where the industrial revolution left off.

I am seeing an even bigger picture emerging – it is consistent with the evolution of the universe and Earth’s biosphere.

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At the moment, I can hear a bird of prey (I think it’s a falcon) that comes around this neighborhood every year about this time and makes its call from the tree tops. When I think about the amount of effort that birds make to produce mating calls, and other kinds of communication, I am reminded of how much importance information plays in the biological world. The variety and vigor of bird song is amazing. From an evolutionary point of view, one has to assume that there is great selective pressure to create such energy in organized sound.

money+gorilla+teeth+omg+weird+primatesThis is just a speck of dust in comparison to the evolution of communication in our own species, for whom information is a major driver in our activities. Our faces have evolved to give and receive a very high bandwidth of information between each other (Compare the faces of primates to those of less complex animals and notice the degree to which the face is optimized for giving and receiving information).

Our brains have grown to massive proportions (relatively-speaking) to account for the role that information plays in the way our species survives on the planet.

Now: onto the future of information…

Beaming New Parts to the Space Station

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Guess which is more expensive:

  1. Sending a rocket to the space station with a new part to repair an old one.
  2. Beaming up the instructions to build the part on an on-board 3D printer.

You guessed it.

And this is where some people see society going in general. 3D printing will revolutionize society in a big way. Less moving atoms, More moving bits.

To what degree will the manipulation of bits become more important than the manipulation of atoms?

Not Just a Revolution: Evolution

My sense is that the information revolution is not merely one in a series of human eras: it is the overall trend of life on Earth. We humans are the agents of the latest push in this overall trend.

Some futurists predict that nanotechnology will make it possible to infuse information processing into materials, giving rise to programmable matter. Ray Kurzweil predicts that the deep nano-mingling of matter and information will be the basis for a super-intelligence that can spread throughout the universe.

Okay, whatever.

For now, let’s ride this information wave and try to use the weightlessness of bits to make life better for all people (and all life-forms) on Earth – not just a powerful few.

No Rafi. The brain is not a computer.

Rafi Letzter wrote an article called “If you think your brain is more than a computer, you must accept this fringe idea in physics“.

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The article states the view of computer scientist Scott Aaronson: “…because the brain exists inside the universe, and because computers can simulate the entire universe given enough power, your entire brain can be simulated in a computer.”

Who the fuck said computers can simulate the entire universe?

That is a huge assumption. It’s also wrong.

We need to always look close at the assumptions that people use to build theories. If it can be proven that computers can simulate the entire universe, then this theory will be slightly easier to swallow.

By the way, a computer cannot simulate the entire universe because it would have to simulate itself simulating itself simulating itself.

The human brain is capable of computation, and that’s why humans are able to invent computers.

The very question as to whether the brain “is a computer” is wrong-headed. Does the brain use computation? Of course it does (among other things). Is the brain a computer? Of course it isn’t.

The Miracle of My Hippocampus – and other Situated Mental Organs

I’m not very good at organizing.

pilesThe pile of papers, files, receipts, and other stuff and shit accumulating on my desk at home has grown to huge proportions. So today I decided to put it all into several boxes and bring it to the co-working space – where I could spend the afternoon going through it and pulling the items apart. I’m in the middle of doing that now. Here’s a picture of my progress. I’m feeling fairly productive, actually.

10457290-Six-different-piles-of-various-types-of-nuts-used-in-the-making-of-mixed-nuts--Stock-PhotoSome items go into the trash bin; some go to recycling; most of them get separated into piles where they will be stashed away into a file cabinet after I get home. At the moment, I have a substantial number of mini-piles. These accumulate as I sift through the boxes and decide where to put the items.

Here’s the amazing thing: when I pull an item out of the box, say, a bill from Verizon, I am supposed to put that bill onto the Verizon pile, along with the other Verizon bills that I have pulled out. When this happens, my eye and mind automatically gravitate towards the area on the table where I have been putting the Verizon bills. I’m not entirely conscious of this gravitation to that area.

Gravity Fields in my Brain

What causes this gravitation? What is happening in my brain that causes me to look over to that area of the table? It seems that my brain is building a spatial map of categories for the various things I’m pulling out of the box. I am not aware of it, and this is amazing to me – I just instinctively look over to the area on the table with the pile of Verizon bills, and…et voilà – there it is.

Other things happen too. As this map takes shape in my mind (and on the table), priorities line up in my subconscious. New connections get made and old connects get revived. Rummaging through this box has a therapeutic effect.

The fact that my eye and mind know where to look on the table is really not such a miracle, actually. It’s just my brain doing its job. The brain has many maps – spatial, temporal, etc. – that help connect and organize domains of information. One part of the brain – the hippocampus – is associated with spatial memory.

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User Interface Design, The Brain, Space, and Time

I could easily collect numerous examples of software user interfaces that do a poor job of tapping the innate power of our spatial brains. These problematic user interfaces invoke the classic bouts of confusion, frustration, undiscoverability, and steep learning curves that we bitch about when comparing software interfaces.

This is why I am a strong proponent of Body Language (see my article about body language in web site design) as a paradigm for user interaction design. Similar to the body language that we produce naturally when we are communicating face-to-face, user interfaces should be designed with the understanding that information is communicated in space and in time (situated in the world). There is great benefit for designers to have some understanding of this aspect of natural language.

Okay, back to my pile of papers: I am fascinated with my unconscious ability to locate these piles as I sift through my stuff. It reminds me of why I like to use the fingers of my hand to “store” a handful of information pieces. I can recall these items later once they have been stored in my fingers (the thumb is usually saved for the most important item).

Body Maps, Brain, and Memory

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Screen Shot 2016-02-07 at 9.03.46 PMLast night I was walking with my friend Eddie (a fellow graduate of the MIT Media Lab, where the late Marvin Minsky taught). Eddie told me that he once heard Marvin telling people how he liked to remember the topics of an upcoming lecture: he would place the various topics onto his body parts.

…similar to the way the ancient Greeks learned to remember stuff.

During the lecture, Marvin would shift his focus to his left shoulder, his hand, his right index finger, etc., in order to recall various topics or concepts. Marvin was tapping the innate spatial organs in his brain to remember the key topics in his lecture.

My Extended BodyMap

18lta79g5tsytjpgMy body. My home town. My bed. My shoes. My wife. My community. The piles in my home office. These things in my life all occupy a place in the world. And these places are mapped in my brain to events that have happened in the past – or that happen on a regular basis. My brain is the product of countless generations of Darwinian iteration over billions of years.

All of this happened in space and time – in ecologies, animal communities, among collaborative workspaces.

Even the things that have no implicit place and time (as the many virtualized aspects of our lives on the internet)… even these things occupy a place and time in my mind.

Intelligence has a body. Information is situated.

Hail to Thee Oh Hippocampus. And all the venerated bodymaps. For you keep our flitting minds tethered to the world.

You offer guidance to bewildered designers – who seek the way – the way that has been forged over billions of years of intertwingled DNA formation…resulting in our spatially and temporally-situated brains.

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bodymapping.com.au

We must not let the no-place, no-time, any-place, any-time quality of the internet deplete us of our natural spacetime mapping abilities. In the future, this might be seen as one of the greatest challenges of our current digital age.

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Introducing DataPal – Share It Now!

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Sharing your work and your life just got better.

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Fuck DropBox. That’s so yesterday.

docpal logoWith DataPal, all you have to do is sign up as a loyal member (by providing a 128-character Fibonacci-based password, and legally agreeing to the latest Apple and Google Terms and Conditions within two minutes of each official email reminder), and you’ll be sharing status reports, spreadsheets, movies, music, DNA, and subconscious thoughts at the click of a button.

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………….. The Beauty of Gray Code …………..

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http://www.mathworks.com/matlabcentral/fileexchange/40928-generate-gray-code-disk

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http://anthony.liekens.net/index.php/Misc/TrueBinaryTime

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http://vision.middlebury.edu/~schar/papers/structlight/p1.html

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 http://www.jeffreythompson.org/blog/tag/gray-code/

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http://www.fachlexika.de/technik/mechatronik/sensor.html

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Gray Code is an alternative binary representation, cleverly devised so that, between any two adjacent numbers, only one bit changes at a time. If there is an error reading any bit that has changed then, at worse, the read value will never be out by more than one unit.

This has tremendous value in the real world. Computers might be digital, but we live in an analog world. Interfaces between these need to be carefully considered.

encoder2

http://www.qsl.net/oe5jfl/encoder.htm