An intelligent car that can’t communicate with its driver is a dumbass car.

(image from https://www.tribuneindia.com/2014/20141116/spectrum/motor.htm)

Let’s talk about body language.

DogBodyLanguage.1jpg.jpgA key property of body language is that it is almost always unconscious to both giver and receiver.

Image from: https://talbotspy.org/but-his-tail-was-wagging-understanding-dog-body-language-part-1/

This is not a problem in itself – in fact, it’s actually really good that body language happens mostly unconsciously. Body language is necessarily unconscious. The flood of signals from a talking body is vast, high-bandwidth, high-rate, and highly-parallel. It must bypass the higher-brain in order to do its work. The higher brain is too busy making decisions and trying to be rational to be bothered with such things.

The problem with the backchannel nature of body language is that it is often in competition with explicit, linear verbal language, which is a pushy tyrant. There are too many pushy tyrants in the tech industry that are poor at social signaling. Body language tends to be relegated to a lower priority in many areas of digital technology, including the design of software interfaces, productivity tools, kitchen appliances…and cars. This is just one symptom of the lack of diversity in the tech industry.

High tech culture is obsessed with metrics; seeking to measure as much as possible, to be data-driven, to have tangible results and ways of measuring success. This obsession with data is a mistake. Tossing out what can’t be measured or converted into data is a very big mistake. And the digitally-designed world we live in suffers as a result. Let me try to explain what I mean by all this….

A computer on wheels

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The automobile was invented in the industrial age – an age defined by energy, force, mechanics, chemistry, electricity, and physicality.

We are  now fumbling through the information age.

Apple Inc. has managed to reduce the thickness of laptop computers – they have become so thin that you can cut steak with them. But it should come as no surprise that the surface areas of laptop screens and keyboards have not been reduced, compared to the degree that computer chips have been miniaturized. There is a simple reason for this: human eyes and hands are still the same size. This will never change.

The same applies to communication. The more digital our machines become, the more we have to communicate with them, and they, in turn, have to communicate with us.

Screen Shot 2018-08-10 at 2.15.32 PM.pngAn old-fashioned industrial-age car comes with natural affordances: communication happens simply as a result of the physical nature of knobs, wheels, wires, engine sounds, torques, and forces. There are many sensory stimuli that the driver sees, feels, hears and smells – and often they are unconscious to the driver – or just above the level of consciousness.

Driving is a very different experience now. It is turning into a video game…a simulation. There is a disconnect between driver and car that seems to be growing wider.

That’s not necessarily a bad thing. But here’s the problem:

Body language between driver and car has become an arbitrary plaything, mediated by cockeyed displays and confusing controls. It is up to the whims of user interface designers – too many of whom have their heads up their asses. Idiots who call themselves designers live under the illusion that they can invent visual language on the fly and shove it into our long-lived lives, expecting their clever interfaces to fall naturally into use.

Or maybe they don’t actually think this – but don’t care anyway, because they are paid well. I’m not sure which is worse.

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According to Matt Bubbers:

There’s nothing wrong with the volume knob. It does not need reinvention, nor disruption, nor innovation. The volume knob is perfect the way it is. Or, rather, the way it was.

Get into a new car in 2018 and you’re faced with a multitude of complicated ways to adjust the stereo volume: buttons or dials on the steering wheel, voice commands that rarely work, fiddly non-buttons on the centre panel, touchscreens that take your eyes off the road, even gesture controls that make you wave your hand as if you’re conducting a symphony.

Cars are too complicated. The volume knob is indicative of the problem. Call it feature bloat or mission creep: Cars are trying to do more, but they’re not doing it all well. These infotainment features can be distracting, therefore dangerous, and they cost money.

A new generation of digital designer is out of touch with nature. It is infuriating, because here we are, fumbling to bake a cake, turn on the AC, or change a channel on the TV: “Now, which of these 2,458 buttons on this TV remote do I need to press in order to change the channel?…”

“Oh shit – no wonder I’m confused: this is the remote control for the gas fireplace! Is that why it’s so hot in here?”

Driving under the influence of icons

Britania Rescue, a firm providing a breakdown service in England, conducted a survey, interviewing over 2000 drivers. The revelations are quite startling. It revealed that more than 52 per cent of drivers cannot correctly identify 16 of the most common symbols.

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Interpreting a bunch of unfamiliar icons invented by out-of-touch dweebs is not how we should be interacting with our technology – especially as technology sinks deeper into our lives.

Just this morning, my 87-year-old mother and I spent about a half-hour trying to figure out how to set my sister’s high-tech oven to bake. To make matters worse, my mother, who is visually-impaired, can’t even feel the controls – the entire interface consists of a dim visual glow behind slick glass. We eventually had to read a manual. WE HAD TO READ A FUCKING MANUAL TO FIGURE OUT HOW TO TURN ON AN OVEN. How long must this insanity go on?

A car’s manual should be the car itself

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Dan Carney, in the article, Complex car controls equal confused drivers, quotes Consumer Reports:  “You shouldn’t have to read the owner’s manual to figure out how to use the shifter.”

He says, “The BMW iDrive had a controller for functions like the radio and air conditioning that was so baffling that it forced drivers to take their eyes off the road.”

My Prius experience

services.edmunds-media.jpgMy first experience with a Prius was not pleasant. Now, I am not expecting many of you to agree with my criticism, and I know that there are many happy Prius owners, who claim that you can just ignore the geeky stuff if you don’t like it.

I don’t like it, and I can’t ignore it.

I have found that most people have a higher tolerance for figuring-out technology than I. It’s not for lack intelligence or education; it’s more that I am impatient with stupid design. It makes me irate, because these fumblings are entirely unnecessary.

We all suffer because of the whims of irresponsible designers, supposedly working in teams which include human factors engineers and ergonomics engineers, whom I assume are asleep on the job.

I place the blame for my impatience squarely on Donald Norman, whose book, “The Design of Everyday Things” implored readers to stop blaming themselves for their constant fumbling with technology. The source of the problem is irresponsible design. He converted me profoundly. And now I am a tech curmudgeon. Thanks Don.

I once had to borrow a friend’s Prius because my Honda Fit was in the shop. I liked the energy-saving aspects and the overall comfort, but the dashboard was unfamiliar. My hippocampi threw up their hands in despair. What’s worse: after parking the car in a parking lot, I put the key in my pocket and decided to check the doors to make sure they were locked. The doors were not locking. Why? I tried locking the doors many times but every time I walked around to the other side, the opposite door would unlock. I called the owner, and told her that I am not able to lock the car. She said, “Oh – that’s because the doors automatically – and magically – unlock when you walk up to them. Smart, eh?”

Hello? Discoverability? 

Thank you Prius for not telling me about your clever trick. You are one step ahead of me! Perhaps I should just stop trying to understand what the fuck you are doing and just bow to your vast intelligence. You win, Prius.

My Honda Fit is relatively simple, compared to many cars these days. But it does things that infuriate me. It decides that I want the back window wipers to turn on when the front wipers are on, and I happen to be backing up. It took my car mechanic to explain the non-brilliance of this behavior. Thanks Honda for taking away my choice in the matter. My car also decides to turn on the interior light at night after I have parked the car. I have to wait a long time for the light to go out. My car knows how long. I am not privy to this duration. What if I don’t want strangers to see me – because I’d like to finish picking my nose before getting out?

Whether or not strangers can see me picking my nose is no longer my choice. My car has made this decision for me. Sure: I could reach up to the ceiling and turn off the light – but then I will forget to turn it on again when I actually need it. This never used to be so complicated.

Smart = dumb

I have come to the conclusion that a car without any computers is neither smart nor dumb. It has no brain and so it cannot even try to be intelligent. On the other hand, if a car has computational processing then it has an opportunity to be either smart or dumb. Most cars these days are poor communicators, I call them dumb.

The decider

Another gripe: sometimes my door locks when I’m driving, and then I have to unlock it to get out – but not always. There is no rhyme or reason (that I am aware of) for when and why this happens. Yes…I know – some of you will probably offer to enlighten me with a comment. But the fact that this has to be learned in the first place is what bugs me. I would prefer one of two things: (1) My car makes it apparent to me why it is making decisions for me, or (2) it stays out of the way and lets me be the decision-maker.

Am I old-fashioned? If wanting to be in charge of basic things like locking doors and turning on lights makes me old-fashioned, then…yes, I’m old-fashioned.

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(image from http://www.thehogring.com/2013/07/31/10-most-ridiculous-dashboards-of-all-time/

Confessions of a MIT luddite

People confuse me for a techy because of my degree. And then they are shocked at how critical I am of technology. The truth is that I am a design nerd rather than a computer nerd. I have nothing against information technology – after all, I write software – and love it. I just want the technology that I rely on to be better at communicating. For example: why do gas pumps still have a one-word vocabulary? ….

Beep.

Okay, I’m a neo-luddite. There, I said it. And I will remain a neo-luddite as long as the tech industry continues to ignore a billion years of evolution, which gave us – and the rest of the living world – the means to generate signals and interpret signals – the body language of the biosphere that keeps the living world buzzing along.

This natural flow of communication among organisms is a wonderful thing to behold. It happens on a level of sophistication that makes ovens and VCR’s look like retardation in a box.

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But then again, the evolution of information technology is extremely short compared to the evolution of natural language, which has kept the social ecosystems of Homo Sapiens running for a very long time.

Perhaps I am thrashing in the midst of the Singularity, and I should just give up – because that’s what you do in the Singularity.

But I would still like to understand what the future of communication will look like. This is especially important as more and more communication is done between people and machines. At the moment, I am still a little hesitant to call it “communication”.

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Anorexic Typeface Syndrome

As a design thinker of the Don Norman ilk, I place ample blame for human error on negligent or arrogant design from trend-setters who seem to be more intent on presenting slick, featureless interfaces than providing the natural affordances expected by human eyes, brains, and hands. Take typefaces for instance.

As the pixel resolution of our computer displays becomes higher, the arrogant designers who get hired by trend-setting corporations find it necessary to choose typefaces that are as thin as possible, because…thin is in!

Well, I have something to say about that: Anorexia Kills!

How about people’s ability to fucking read? I kind of like it when I can read. And I don’t like it when I am made to feel like an 87 year-old who needs a magnifying glass (like my mother – who is especially challenged when she has to actually read words on an iPad).

And it’s not just the rapidograph-like spiderweb of fonts that are becoming so hard to read. Designers are now fucking with contrast:

“There’s a widespread movement in design circles to reduce the contrast between text and background, making type harder to read. Apple is guilty. Google is, too. So is Twitter.”

—Kevin Marks WIRED: https://www.wired.com/2016/10/how-the-web-became-unreadable/

Sarah Knapton: https://www.telegraph.co.uk/science/2016/10/23/internet-is-becoming-unreadable-because-of-a-trend-towards-light/

I was in Boulder, looking for the Apple store so I could by a new MacBook Pro. I had a hard time finding the store because the symbol I was looking for was barely visible from a distance, or unless I was looking straight at it.

Apple is becoming less interested in helping us be productive than they are in being the most slick designed thing in the room – or the mall. Apple originally earned a reputation for good user-interface design. But the capitalist engine of unlimited growth and the subsequent need to differentiate among the competition has created a pathology. It has created a race to the bottom. At that bottom…our senses are being starved.

I have similar thoughts on the way physical Apple products have become so thin as to be almost dangerous – in this blog post.

It may be my imagination, but since buying my new MacBook, this very blog post seems harder to read. Did WordPress go on a font diet? Or is Apple the culprit? Check out this screenshot of this blog post as I am seeing it on my MacBook:

You may have heard the saying: “good design should be invisible”.

“Design should help people and be a silent ambassador to your business. Good designs are those that go unnoticed, that are experienced, that are invisible; bad designs are everywhere and stand out like a sore thumb.”

To say that good design should be invisible does not mean eliminating as many features as possible from a visual interface – causing it to become a wisp of gossamer that requires squinting. The human senses naturally rely on signals – we are accustomed to a high rate and high density of signals from our workable environments.

Okay, the trend away from serif to sans serif was reasonable. But I have a request of Apple and other design trend-setters: please stop eroding away at what few features remain.

Anorexia Kills!

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Why Having a Tiny Brain Can Make You a Good Programmer

This post is not just for software developers. It is intended for a wider readership; we all encounter complexity in life, and we all strive to achieve goals, to grow, to become more resilient, and to be more efficient in our work.

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Here’s what I’m finding: when I am dealing with a complicated software problem – a problem that has a lot of moving parts – many dimensions, I can easily get overwhelmed with the complexity. Most programmers have this experience when a wicked problem arises, or when a nasty bug is found that requires delving into unknown territories or parts of the code that you’d rather just forget about.

Dealing with complexity is a fact of life in general. What’s a good rule of thumb?

Externalize

parts-of-the-brainWe can only hold so many variables in our minds at once. I have heard figures like “about 7”. But of course, this begs the question of what a “thing” is. Let’s just say that there are only so many threads of a conversation, only so many computer variables, only so many aspects to a system that can be held in the mind at once. It’s like juggling.

Most of us are not circus clowns.

Externalizing is a way of taking parts of a problem that you are working on and manifesting them in some physical place outside of your mind. This exercise can free the mind to explore a few variables at a time…and not drop all the balls.

Dude, Your Brain is Too Big

I have met several programmers in my career who have an uncanny ability to hold many variables in their heads at once. These guys are amazing. And they deserve all the respect that is often given to them. But here’s the problem:

kim_peekPeople who can hold many things in their minds at once can write code, think about code, and refactor code in a way that most of us mortals could never do. While these people should be admired, they should not set the standard for how programming should be done. Their uncanny genius does not equate with good engineering.

This subject is touched-upon in this article by Levi Notik:

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who says: 

“It’s not hard to see why the popular perception of a programmer is one of some freak genius, sitting by a computer, frantically typing while keeping a million things in their head and making magic happen”

wsshom1A common narrative is that these freak geniuses are “ideal  for the job of programming”. In some cases, this may be true. But software has a tendency to become complex in the same way that rain water has a tendency to flow into rivers and eventually into the ocean. People with a high tolerance for complexity or a savant-like ability to hold many things in their minds are not (I contend) the agents of good software design.

I propose that people who cannot hold more than a few variables in their minds at once have something very valuable to contribute to the profession. We (and I’m taking about those of us with normal brains…but who are very resourceful) have built a lifetime’s worth of tools (mental, procedural, and physical) that allow us to build complexity – without limit – that has lasting value, and which other professionals can use. It’s about building robust tools that can outlive our brains – which gradually replace memory with wisdom.

My Fun Fun Fun Job Interview

I remember being in a job interview many years ago. The guy interviewing me was a young cocky brogrammer who was determined to show me how amazingly clever and cocky he could be, and to determine how amazingly clever and cocky I was willing to be. He asked me how I would write a certain algorithm (doesn’t matter what it was – your typical low-level routine).

Well, I was stumped. I had nothing. I knew I had written one of these algorithms before but I couldn’t for the life of me remember how I did it.

Why could I not remember how I had written the algorithm?

Because I did such a good job at writing it, testing it, and optimizing it, that I was able to wrap it up in a bow, tuck it away in a toolbox, and use it for eternity – and NEVER THINK ABOUT HOW IT WORKED ANY MORE.

Hello.

“Forgetting” is not only a trick we use to un-clutter our lives – it actually allows us to build complex, useful things.

Memory is way too precious to be cluttered with nuts and bolts.

tech_brogramming10__01a__630x420Consider a 25-year-old brogrammer who relies on his quick wit and multitaskery. He will not be the same brogrammer 25 years later. His nimble facility for details will gradually give way to wisdom – or at least one would hope.

I personally think it is tragic that programming is a profession dominated by young men with athletic synapses. (At least that is the case here in the San Francisco Bay area). The brains of these guys do not represent the brains of most of the people who use software.

Over time, the tools of software development will – out of necessity – rely less and less on athletic synapses and clever juggling, and more on plain good design.

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